Getting started
Do I need to know how to code?
Do I need to know how to code?
No. Exerta is entirely no-code — connect your channels, pick your rules, and activate agents from a click-through setup. No engineers, no configuration files.
How long does it take to go live?
How long does it take to go live?
About 3 minutes. Connecting a channel takes roughly 1 minute, activating an agent takes 2 minutes. Your agents are live the same day.
Can I try Exerta before paying?
Can I try Exerta before paying?
Yes. The Free plan is available forever at no cost. For the full AI-reply experience, the Starter plan includes a 7-day free trial — no credit card required.
What happens if I downgrade?
What happens if I downgrade?
Agents that exceed the lower plan’s limits are paused automatically. You choose which ones to keep within your new limits.
Product
What AI does Exerta use?
What AI does Exerta use?
Exerta uses leading large language models, fine-tuned on millions of real social engagement conversations. The specific models are updated regularly as better options become available.
What counts as an AI action?
What counts as an AI action?
One AI action = one reply sent or one comment hidden. Actions are counted against your monthly credit balance.
Can I control what my agents say?
Can I control what my agents say?
Yes — you set tone, product information, common objections, and hard rules during agent setup. The agent will not say anything that violates your rules.
Can my team jump into a conversation?
Can my team jump into a conversation?
Yes. Reply to any conversation directly and the AI pauses for that thread automatically. Other conversations keep running.
Channels
Which channels does Exerta support?
Which channels does Exerta support?
Facebook, Instagram, TikTok, and website chat are live today. SMS, email, and voice are coming soon.
Does it work with Instagram ads?
Does it work with Instagram ads?
Yes — Exerta handles both Instagram ad comments and organic post comments, plus Instagram DMs.
Will it interfere with my influencer or whitelisted pages?
Will it interfere with my influencer or whitelisted pages?
No. Campaign-level targeting means Exerta only touches the content you assign it to. Influencer and organic pages are never affected unless you explicitly target them.
Billing
How does the annual discount work?
How does the annual discount work?
Annual billing costs $769/year — a 20% discount vs monthly billing, equivalent to 2 months free. You can switch to annual in Settings → Billing.
What happens if I run out of credits?
What happens if I run out of credits?
Your agents pause until the next billing cycle. You’ll receive an email notification. You can upgrade at any time to get more credits immediately.
Can I cancel at any time?
Can I cancel at any time?
Yes. Cancel from Settings → Billing. Cancellation takes effect at the end of your current billing period — no lock-in.
Security
Is Exerta GDPR and SOC 2 compliant?
Is Exerta GDPR and SOC 2 compliant?
Exerta is GDPR and ISO 27001 compliant. A SOC 2 Type II audit is currently in progress. HIPAA compliance is available on Scale/Enterprise plans.
Where is my data stored?
Where is my data stored?
Your data is stored on AWS in US and EU regions. You can request a specific region on Scale/Enterprise plans.
Does Exerta train AI on my data?
Does Exerta train AI on my data?
No. Your conversation data is never used to train AI models. It is isolated per workspace and never shared with third parties.
Still have questions? Email support@exerta.ai — a human replies to every message.