> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exerta.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Exerta FAQ: Answers to Common Questions About the Platform

> Answers to common questions about getting started, credits, channels, billing, and security — everything you need to know about using Exerta.

This page is your quick reference for the most common questions about Exerta — from setting up your first agent to understanding how credits work, which channels are supported, and how your data is protected. If you don't find what you're looking for here, scroll to the bottom for how to reach the support team.

## Getting started

<AccordionGroup>
  <Accordion title="Do I need to know how to code?">
    No. Exerta is entirely no-code — connect your channels, pick your rules, and activate agents from a click-through setup. No engineers, no configuration files.
  </Accordion>

  <Accordion title="How long does it take to go live?">
    About 3 minutes. Connecting a channel takes roughly 1 minute, activating an agent takes 2 minutes. Your agents are live the same day.
  </Accordion>

  <Accordion title="Can I try Exerta before paying?">
    Yes. The Free plan is available forever at no cost. For the full AI-reply experience, the Starter plan includes a 7-day free trial — no credit card required.
  </Accordion>

  <Accordion title="What happens if I downgrade?">
    Agents that exceed the lower plan's limits are paused automatically. You choose which ones to keep within your new limits.
  </Accordion>
</AccordionGroup>

## Product

<AccordionGroup>
  <Accordion title="What AI does Exerta use?">
    Exerta uses leading large language models, fine-tuned on millions of real social engagement conversations. The specific models are updated regularly as better options become available.
  </Accordion>

  <Accordion title="What counts as an AI action?">
    One AI action = one reply sent or one comment hidden. Actions are counted against your monthly credit balance.
  </Accordion>

  <Accordion title="Can I control what my agents say?">
    Yes — you set tone, product information, common objections, and hard rules during agent setup. The agent will not say anything that violates your rules.
  </Accordion>

  <Accordion title="Can my team jump into a conversation?">
    Yes. Reply to any conversation directly and the AI pauses for that thread automatically. Other conversations keep running.
  </Accordion>
</AccordionGroup>

## Channels

<AccordionGroup>
  <Accordion title="Which channels does Exerta support?">
    Facebook, Instagram, TikTok, and website chat are live today. SMS, email, and voice are coming soon.
  </Accordion>

  <Accordion title="Does it work with Instagram ads?">
    Yes — Exerta handles both Instagram ad comments and organic post comments, plus Instagram DMs.
  </Accordion>

  <Accordion title="Will it interfere with my influencer or whitelisted pages?">
    No. Campaign-level targeting means Exerta only touches the content you assign it to. Influencer and organic pages are never affected unless you explicitly target them.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="How does the annual discount work?">
    Annual billing costs \$769/year — a 20% discount vs monthly billing, equivalent to 2 months free. You can switch to annual in Settings → Billing.
  </Accordion>

  <Accordion title="What happens if I run out of credits?">
    Your agents pause until the next billing cycle. You'll receive an email notification. You can upgrade at any time to get more credits immediately.
  </Accordion>

  <Accordion title="Can I cancel at any time?">
    Yes. Cancel from Settings → Billing. Cancellation takes effect at the end of your current billing period — no lock-in.
  </Accordion>
</AccordionGroup>

## Security

<AccordionGroup>
  <Accordion title="Is Exerta GDPR and SOC 2 compliant?">
    Exerta is GDPR and ISO 27001 compliant. A SOC 2 Type II audit is currently in progress. HIPAA compliance is available on Scale/Enterprise plans.
  </Accordion>

  <Accordion title="Where is my data stored?">
    Your data is stored on AWS in US and EU regions. You can request a specific region on Scale/Enterprise plans.
  </Accordion>

  <Accordion title="Does Exerta train AI on my data?">
    No. Your conversation data is never used to train AI models. It is isolated per workspace and never shared with third parties.
  </Accordion>
</AccordionGroup>

<Note>
  Still have questions? Email [support@exerta.ai](mailto:support@exerta.ai) — a human replies to every message.
</Note>


## Related topics

- [Get Started with Exerta: Live AI Agents in 5 Minutes](/quickstart.md)
- [AI Agents Overview: How Exerta Automates Engagement](/agents/overview.md)
- [Connect Facebook, Instagram, TikTok & Website Chat](/connecting-channels.md)
- [Brand Voice Training: Teach Your Agent to Sound Like You](/agents/brand-voice.md)
- [Website Chat: AI Agent for Landing Pages and Checkout](/channels/website-chat.md)